Shipping Policy

Shipping & Returns Policy (UK)

Last updated 11/01/2026
Company: Southernrockband
Contact: info@southerenrockband.co.uk | Returns address with be provided as and when necessary

1) Scope & Applicability

This policy applies to orders delivered within the United Kingdom (including England, Scotland, Wales, and Northern Ireland). It forms part of our Terms & Conditions and does not affect your statutory rights.

2) Shipping

2.1 Dispatch Times

Orders placed before 11am on business days (Mon–Fri, excluding UK public holidays) are typically dispatched within 1–2 working days.
During peak periods, dispatch times may be extended; we will notify you if delays are expected.

2.2 Delivery Methods & Timeframes

Standard Delivery: Royal Mail tracked, estimated 2–4 working days from dispatch.
Remote areas and the Channel Islands may take longer.

Timeframes are estimates and not guaranteed. We are not liable for delays caused by carriers, adverse weather, or other events outside our control.

2.3 Shipping Charges

Shipping rates are displayed at checkout and vary by method, weight, and destination.
Promotional free shipping, if offered, will be applied automatically where criteria are met.

2.4 Tracking & Missed Deliveries

Tracking details (where available) are provided upon dispatch.
If a delivery attempt is unsuccessful, the carrier may leave a card or contact you to rearrange. Unclaimed parcels returned to us may incur re‑delivery charges.

2.5 Risk & Title

Risk of loss or damage passes to you upon delivery to the address you supply.
Title to goods passes upon full payment receipt.

3) Returns & Refunds

We aim to ensure your order arrives in perfect condition. Please inspect items upon delivery and contact us promptly if there are issues.

3.1 Faulty or Damaged Items (Statutory Rights)

If your item arrives faulty or damaged, you are entitled to remedies under the Consumer Rights Act 2015, including repair, replacement, or refund (including the short‑term right to reject within 30 days for faulty goods).
Condition requirement: Items must be unworn other than for the minimal handling necessary to inspect/try the item (e.g., trying on to check fit), and returned with all original packaging, tags, and accessories.
Report window: Please notify us within 14 days of delivery with clear photos of the damage/fault and your order number. We may provide a pre‑paid return label where appropriate.

We reserve the right to reasonably test/assess returned goods to confirm the fault. If the item is found not faulty or has been misused, we may return it to you and/or charge reasonable inspection costs.

3.2 Change‑of‑Mind Cancellations (Distance Sales)

For online/phone orders (distance sales), you may have a statutory 14‑day cooling‑off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“CCR”), starting the day after delivery, except for excluded items (see 3.4).

If you exercise this right, you must inform us in writing (email or letter) within 14 days of delivery.
You then have a further 14 days to return the goods.
You must take reasonable care of the goods and may handle them only as necessary to establish their nature, characteristics, and functioning (the same as you would in a shop).
Condition requirement: Items must be unworn beyond reasonable inspection/trying on, and returned with tags, hygiene seals (intact), original packaging, and accessories. Any diminished value due to handling beyond what is necessary may be deducted from your refund.
Refunds: We will refund the item price and standard outbound delivery charges (if any) in accordance with CCR. Return postage is typically your responsibility unless we have agreed otherwise.

Your statutory cancellation rights apply even if our commercial policy does not otherwise accept returns—subject to CCR exclusions and reasonable deductions for value loss.

3.3 Commercial Returns Policy (Beyond Statutory Rights)

Outside of statutory rights (faulty goods and CCR cooling‑off for distance sales), we do not accept returns.

Accordingly, returns will only be accepted if the items are damaged/faulty and unworn (or if you validly exercise your CCR cooling‑off right for distance sales, subject to the conditions above).

3.4 Exclusions (No Returns or Refunds)

We cannot accept returns for:

Personalised, custom‑made, or bespoke items.
Perishable goods.
Hygiene‑sensitive items (e.g., underwear, swimwear, cosmetics, earrings) where hygiene seals are broken or items have been worn/used.
Items that have been used, altered, washed, soiled, or damaged through wear and tear, misuse, or improper care.
Any other exclusions permitted under UK law.

3.5 Return Process

Contact us at [Insert email] with your order number, photos (if damaged/faulty), and reason for return.
We will confirm next steps and, where applicable, issue a Return Merchandise Authorisation (RMA) and label.
Package securely, include your RMA, and remove any old shipping labels.
Post within 7 days of RMA issue using the provided method. Retain proof of postage.

3.6 Inspection & Refunds

Upon receipt, we will inspect the item within 5 working days.
Approved refunds are processed to the original payment method within 7–10 working days.
We may decline a refund or make reasonable deductions where items show wear beyond inspection, are missing components, or are not returned in the required condition.

3.7 Exchanges

Exchanges are subject to stock availability. For speed, you may return (where eligible) and place a new order.

4) Legal & Compliance

We act in accordance with:

Consumer Rights Act 2015 (satisfactory quality, fitness for purpose, as described; remedies for faulty goods, including the 30‑day short‑term right to reject).
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (pre‑contract information, 14‑day cooling‑off for distance sales, refund of basic delivery costs, exclusions).
Alternative Dispute Resolution (ADR) for Consumer Disputes (if applicable and where we subscribe; details available upon request).
Data protection laws including UK GDPR and the Data Protection Act 2018 (for processing your personal data in connection with orders and returns).
Price Indications & unfair terms requirements (e.g., Consumer Protection from Unfair Trading Regulations 2008), ensuring terms are fair and transparent.

Nothing in this Policy limits or excludes any rights you have under UK law.

5) Lost, Missing, or Incorrect Items

Missing/incorrect items: Notify us within 7 days of delivery. We may require photos of packaging and a written statement for carrier investigation.
Parcels marked delivered: If you believe a parcel was not received, contact us immediately so we can liaise with the carrier. We may request a non‑receipt declaration.

6) Contact & Complaints

If you have questions or wish to make a complaint, please contact info@southernrockband.co.uk . If we cannot resolve a dispute, information on ADR providers can be supplied upon request.

7) Policy Changes

We may update this Policy periodically to reflect operational or legal changes. Updates will be posted here with a revised date.